Support

Dedicated support programs for enterprise cloud operations

Every engagement includes a defined support model. Select the tier that matches your incident criticality, governance requirements, and delivery cadence.

Dedicated Ops

Response target: P1 in 60 minutes

Channels

• Email
• Ticket portal
• Slack Connect

Includes

• Named DevOps pod
• Monthly service review
• Deployment runbook ownership

Business Critical

Response target: P1 in 30 minutes

Channels

• Email
• Ticket portal
• Slack Connect
• Phone bridge

Includes

• 24x7 incident response
• Quarterly architecture optimization
• Priority patch and upgrade windows

Private Cloud Partner

Response target: P1 in 15 minutes

Channels

• Dedicated war room
• Phone
• Ticket portal
• Executive channel

Includes

• Dedicated customer success and TAM
• Custom SLA and governance program
• Migration and platform modernization support